1. Booking and Confirmation

All reservations must be made through our official website, authorized partners, or the reservations team. A booking is considered confirmed once the required deposit or full payment has been successfully processed and a confirmation notice has been issued.

2. Payment Policy

• A deposit may be required to secure your cabin.
• Full payment is typically due prior to the departure date, according to the terms stated at the time of booking.
• Accepted payment methods will be communicated during the reservation process.

Failure to complete payment within the specified timeframe may result in automatic cancellation.

3. Cancellation and Refunds

Cancellation policies can vary depending on the rate plan, travel season, or promotional offers.

• Cancellations made within the eligible period may qualify for a partial or full refund.
• Late cancellations or no-shows may incur fees.
• Refund processing times may vary depending on the payment provider.

Guests are encouraged to review the cancellation terms carefully before confirming their booking.

4. Changes to Reservations

Requests to modify travel dates, guest details, or cabin types are subject to availability and approval. Additional charges may apply depending on the nature of the change.

Luna Cruise HaLong will make reasonable efforts to accommodate adjustments whenever possible.

5. Check-In and Boarding Requirements

Guests must present valid identification or travel documents at check-in. Arrival at the designated boarding location on time is essential to ensure a smooth departure.

Late arrivals that result in a missed departure may be treated as a no-show.

6. Health, Safety, and Guest Responsibility

The safety and comfort of all guests are a priority. Passengers are expected to follow onboard guidelines and crew instructions throughout the journey.

Guests should inform the reservations team in advance of:

• Dietary requirements
• Medical conditions that may affect travel
• Mobility considerations

This allows the team to provide appropriate support whenever possible.

7. Itinerary Adjustments

Cruise itineraries are carefully planned; however, they may be adjusted due to weather conditions, safety considerations, or operational factors beyond our control.

In such cases, Luna Cruise HaLong will strive to provide suitable alternatives while maintaining the quality of your experience.

8. Liability

While every effort is made to deliver a seamless journey, Luna Cruise HaLong is not responsible for losses, delays, or disruptions caused by events outside reasonable control, including natural conditions or transportation issues.

Guests are encouraged to obtain travel insurance for additional peace of mind.

9. Personal Belongings

Passengers are responsible for safeguarding their personal items during the cruise. It is recommended to keep valuables secure at all times.

10. Special Requests

Special requests such as celebrations or customized arrangements are welcomed but cannot be guaranteed. Availability will depend on operational conditions.

11. Acceptance of Terms

By completing a booking with Luna Cruise HaLong, guests acknowledge that they have read, understood, and agreed to these Terms & Conditions.