1. Information We Collect

We may collect personal information necessary to provide a seamless booking and travel experience, including:

• Full name and contact details
• Payment and billing information
• Travel preferences and special requests
• Identification details when required for boarding
• Communication records with our support team

We also gather limited technical data such as browser type or website usage to improve performance and user experience.

2. How We Use Your Information

Your information helps us deliver reliable and personalized services. We may use your data to:

• Process reservations and payments
• Confirm bookings and send travel updates
• Respond to inquiries and provide customer support
• Enhance our website, services, and guest experience
• Share relevant promotions or offers when permitted

We only use your information for legitimate business purposes.

3. Data Protection and Security

Luna Cruise HaLong implements appropriate administrative and technical safeguards to protect your data from unauthorized access, disclosure, or misuse. While no digital system is completely secure, we continuously work to maintain strong security standards.

4. Sharing of Information

We respect your privacy and do not sell or trade personal data. Information may be shared with trusted partners only when necessary to operate our services, such as:

• Payment processors
• Booking partners
• Transportation providers
• Regulatory authorities when legally required

All third parties are expected to handle your data responsibly.

5. Cookies and Tracking Technologies

Our website may use cookies to enhance browsing functionality, remember preferences, and analyze traffic patterns. You can adjust your browser settings to manage or disable cookies if you prefer.

6. Data Retention

We retain personal information only for as long as necessary to fulfill booking obligations, comply with legal requirements, and support business operations.

7. Your Privacy Rights

Depending on applicable regulations, you may have the right to request access to your personal data, correct inaccuracies, or request its removal where appropriate.

For assistance with any privacy-related request, please contact our support team.

8. External Links

Our website may contain links to third-party sites. Luna Cruise HaLong is not responsible for the privacy practices or content of external platforms, and we encourage users to review their policies separately.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The latest version will always be available on our website.